Our policy for digital-resource purchases, payment issues and eligible cancellation requests.
Effective date: 15 September 2026
Because digital resources can become available immediately after successful payment and activation, purchases of digital PDFs, worksheets, notes, question-bank resources and similar downloadable/readable content are generally not cancellable or refundable once access has been granted, except where required by applicable law or where SmartQB confirms a qualifying service or transaction issue.
If the same SmartQB order is charged more than once, or a payment is successfully debited but the corresponding order cannot be correctly reconciled, please contact SmartQB with the order number and payment reference. Verified duplicate or excess payments will be reviewed for appropriate reversal/refund.
If payment is successfully completed but the purchased resource is not activated, SmartQB will first attempt to verify the transaction and provide the purchased access. Where delivery cannot reasonably be completed, the case may be considered for refund as appropriate.
Cancellation/refund eligibility for an online class may depend on whether the class or enrolled service has commenced and on the specific package conditions communicated at purchase. Requests should be made as early as possible before commencement.
A change of mind after a digital resource has been activated, read or downloaded does not normally qualify for a refund.
Submit the registered student's name, SmartQB user ID, order number, payment reference, amount, date of payment and reason for the request through the Contact Us page. Do not provide UPI PINs, OTPs or banking passwords.
Approved refunds will ordinarily be returned through an appropriate payment method or payment-provider process. Bank/payment-network processing time may apply after SmartQB initiates an approved refund.