How SmartQB delivers digital educational resources and online learning services.
Effective date: 15 September 2026
SmartQB primarily provides digital educational products and online learning services. Therefore, unless a product is specifically described as a physical item, no physical shipping is involved.
After a successful and verified payment, eligible purchased digital resources are activated for the registered student and made available through the SmartQB Study Zone.
The delivery/access method may differ by individual resource. A resource may permit online reading, a limited number of downloads, unlimited downloads or another clearly defined access method. Students should use the resource according to the permissions applicable to that purchase.
Where automated payment confirmation is available, activation is intended to occur shortly after successful verification. In cases requiring manual payment verification or where a payment provider delays confirmation, activation may take additional processing time.
For online classes, delivery consists of enrolment/access to the applicable learning service according to the class schedule, mode and instructions communicated for the selected package.
If a successfully paid order is not visible in Study Zone or the purchased service cannot be accessed, contact SmartQB support with the registered student details, order number and payment reference so the transaction and entitlement can be checked.
If SmartQB introduces physical products in the future, the applicable shipping charges, delivery area and estimated delivery timeline will be displayed separately before purchase. This digital-delivery policy does not create a physical-shipping commitment for products that are expressly digital.